Delivery & Returns
We ship to United Kingdom and Europe selected regions only. All orders are sent with 1st / 2nd class Royal Mail. Currently we are offering free delivery in UK mainland if you spend more then £35 at our online shop. Having trouble placing your order? Please, do let us know asap so we can help you with your purchase.
Exact delivery and packaging price will be displayed after you fill in your shipping information on the checkout page. If you interested to get our items delivered outside of shipping regions, please do get in touch via email or send us direct message on Facebook and Instagram.
UK (order value more than £35.00)
2 - 5 working days
UK (order value £35.00 or less)
2 - 5 working days
EU (selected regions)
5 - 10 working days
We are happy to accept return up to 14 days, from the day of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please return all items to the following address: Croc and Maraboo, 1 Millfield Works, Belmont Road, CT5 1QJ, Whitstable, Kent.
You will be responsible for paying for your own shipping costs. These are non-refundable.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Croc and Maraboo, 1 Millfield Works, Belmont Road, CT5 1QJ, Whitstable, Kent.
To return your product, you should mail your product to: Croc and Maraboo, 1 Millfield Works, Belmont Road, CT5 1QJ, Whitstable, Kent
Shipping times may vary depending on where you live. See shipping rates table.